Sunday, June 12, 2005

Good vs. Bad

A friend and I were discussing the difference between good and bad customers when working in retail. An example of a good customer would be exemplified by a friendly, chatty customer that realizes that you can't be too chatty when it's insane in the store and people are yelling at you from every corner.

A bad customer could be characterized by someone who comes in at the busiest time of the week, criticizes the merchandise, the service, and the establishment, buys some of the merchandise, and then comes back the next week to do the same and also complain about the previous week. That is a bad customer.
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2 comments:

Evi said...

I always try to be friendly and patient when I am a customer. I guess it's sorta just a pay it forward mentality or something. I don't see the point of being rude or impatient. Workers generally have good reasons for why service is slow, and if the restaurant is out of something it means the food is good.

2:01 p.m.
J-Bird said...

And we thank you, Good Customer.

8:39 p.m.

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